User Journey
Let's explore how these user personas may interact with our application.
I've used some imagination here to fill in the gaps, however we should still be able to learn a thing or two from these user journeys!
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Organizers
Corporate Event Manager
journey
title Corporate Event Manager - Platform User Journey
section Event Setup
Access platform: 5: Sarah Lee
Configure event details: 4
Set ticket types & pricing: 5
Customize branding: 3
section Pre-Event Management
Monitor ticket sales: 5
Review analytics dashboard: 5
Export attendee data: 4
Configure staff access: 3
section Event Day Operations
Brief staff on scanning process: 4
Monitor entry validation: 5
Handle scanning issues: 3
Track real-time attendance: 4
section Post-Event
Export final attendance data: 5
Generate sales report: 5
Review validation metrics: 4Event Planning Professional
journey
title Event Planning Professional - User Journey
section Event Setup
Login to platform: 5: Priya
Create new event: 4
Configure ticket types: 3
Set pricing tiers: 4
Review event details: 5
Publish event: 4
section Sales Management
Monitor real-time dashboard: 5
Track ticket inventory: 4
Export sales reports: 3
Adjust ticket pricing: 4
section Event Preparation
Generate QR codes: 5
Brief staff on check-in process: 4
Test scanning equipment: 5
section Event Day
Initialize check-in system: 4
Monitor entry analytics: 5
Handle ticket exceptions: 3
Generate final reports: 4Part-Time Event Organizer
journey
title Part-Time Event Organizer - User Journey
section Event Creation
Access platform during lunch break: 4: Marcus
Create new event template: 3
Input event details: 4
Configure ticket types/prices: 5
Preview event listing: 4
section Pre-Event Management
Monitor ticket sales on mobile: 5
Check metrics during breaks: 4
Update event details as needed: 3
Share on social media: 5
section Event Day Setup
Generate QR scanner link: 4
Brief venue staff on scanning: 3
Test scanner functionality: 5
section Event Execution
Monitor entry scanning: 4
Track real-time attendance: 5
Handle scanning issues: 3
section Post-Event
Export attendance data: 4
Review sales metrics: 5
Archive event details: 4Attendees
Busy Parent Event Attendee
journey
title Family Event Planner - Sarah Mitchell's Journey
section Research & Discovery
Browse family events: 4: Sarah
Read venue details & reviews: 5
Check family calendar: 5
Coordinate with spouse: 3
section Planning
Compare ticket options: 4
Check venue accessibility: 5
Review child age policies: 4
section Purchase
Select family tickets: 5
Enter payment details: 4
Receive confirmation: 5
section Pre-Event Prep
Add to family calendar: 5
Save digital tickets: 4
Print backup tickets: 5
Pack family essentials: 4
section Event Day
Travel to venue: 3
Park & navigate to entrance: 4
Present tickets: 5
Enter venue: 5Young Event-Goer
journey
title Young Event Goer - Event Ticket Platform Journey
section Discovery
Browse events on morning commute: 5: Alex
Check ticket prices: 4
Share event with friends: 5
Coordinate group attendance: 3
section Purchase
Select ticket quantity: 5
Review fees and total: 2
Complete mobile payment: 4
Receive digital tickets: 5
section Pre-Event
Store tickets in digital wallet: 4
Share tickets with friends: 3
Get event reminder: 5
section Attendance
Arrive at venue: 4
Quick QR code scan: 5
Enter event: 5
section Post-Event
Share experience on social: 4
Follow venue for future events: 5Corporate Networking Attendee
journey
title Corporate Event Attendee - User Journey
section Discovery
Search business events: 4: Karim
Review event details: 5
Check calendar availability: 4
section Registration
Select ticket quantity: 5
Input team member details: 3
Corporate payment/billing: 4
Receive confirmation email: 5
section Pre-Event
Add to Outlook calendar: 5
Download mobile tickets: 4
Save event details: 3
section Event Day
Access mobile tickets: 5
Present QR code: 4
Enter venue: 5
section Post-Event
Download receipt: 4
Submit expense report: 3Event Staff Coordinator
journey
title Event Staff Coordinator - User Journey
section Pre-Event Setup
Access event details: 5: Jordan
Review ticket types/rules: 4
Configure scanning devices: 3
Brief staff on procedures: 5
section Entry Point Setup
Test scanning equipment: 4
Position staff members: 5
Verify radio communications: 4
Set up backup validation: 3
section Event Operations
Monitor entry flow: 5
Scan attendee tickets: 4
Handle validation issues: 3
Coordinate between gates: 4
section Post-Event
Generate entry reports: 4
Debrief with staff: 5
Document issues: 4
Submit final counts: 5Entry-Level Event Staff
journey
title Entry-Level Event Staff - Ticket Validation Journey
section Pre-Event Setup
Arrive at venue: 4: Event Staff
Attend briefing: 3
Test scanning equipment: 4
Set up entry lanes: 5
section Entry Rush Preparation
Review event details: 4
Position at assigned station: 5
Open scanning app: 4
Test scan sample ticket: 3
section Main Entry Period
Greet attendee: 5
Request ticket: 4
Scan QR code: 3
Verify ticket status: 4
Direct to entrance: 5
section Issue Resolution
Identify scan problems: 2
Try manual entry: 3
Escalate to supervisor: 2
Document issues: 3
section End of Shift
Record final statistics: 4
Report technical issues: 3
Clean up station: 5
Complete shift log: 4Summary
- Explored user journeys for organizers, attendees and staff
- The user journeys offer insight into how different users may interact with the system
- The user journeys will influence how the system is designed and implemented
